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Coordinated with business users and technical groups to troubleshoot bug fixes, review data and server issues, and maintain numerous internal and third-party applications through a Service Now ticket tracking system.
Handled and assisted in the resolution of high priority Production issues by reviewing large server logs and thousands of lines of application code.
Provided support for web and client-based applications, file and data feeds, and batch processes to prevent impact to the business.
Assisted in application releases, projects, and system maintenance for Web Apps, Windows, Linux/Unix Servers, and Oracle Databases.
Completed and maintained numerous code updates in VB Script, SQL data changes, and job automation scripts (Autosys).
Regularly consulted with team members, development, database admin, networking, and system admin groups to improve system integrity.
Assisted in training new team members and assisted business users through multiple forms of communication.
Assisted the Development Team in migrating fixes and enhancements to various environments including DIT, SIT, UAT and Production.
Served as liaison between IT, vendors, and internal departments.
Worked with business clients to fix process issues and system problems and resolve incidents.
Ensured smooth operation of inhouse applications and thousands of processes globally using Control-M and email to monitor process health.
Dharma_edited.jpg

Dharmaraj Nagarajan

AWS Certified Solution Architect

Cognizant Technology Solutions

 

Phone:

202-290-6902

​

Email:

dharman@dharmaraj.net 

​

Web: www.dharmaraj.net

 

LinkedIn: 
https://www.linkedin.com/in/dharmaraj-nagarajan-2b670527/
​
EXPERIENCE
EXPERIENCE
2009-2021

Senior Associate

Cognizant Technology Solutions

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and inter dependencies

2007-2009

Software Engineer

Hindustan Software Limited

Developing and implementing new software programs
Maintaining and improving the performance of existing software
Clearly and regularly communicating with management and technical support colleagues
Designing and updating software database
Testing and maintaining software products to ensure strong functionality and optimization
Recommending improvements to existing software programs as necessary

EDUCATION
EDUCATION
2004-2007

Master's Degree

Bharathidasan University 

Master of Computer Application

2001-2004

Bachelor's Degree

Bharathidasan University

Bachelor of Computer Application

CLIENTS
CLIENTS
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SKILLS
SKILLS

Angular 6+, TypeScript, JavaScript, JQuery, BootStrap 4

Visual Studio IDE - 2017, 2015, 2012, 2010
SQL Server Management Studio, Oracle SQL Developer/Toad
Rally, ServiceNow, Remedy, Jira
CI/CD: Jenkins
Kubernetes, Docker 

AWS Cloud

Alibaba Cloud

Microsoft Dot Net Framework 4.7, 4.6, 4.5, 4.0,3.5 and 2.0
Agile Processes, SCRUM, SAFe, Test Driven Development, Web Application Development
ASP.NET Web Forms,Web API, REST, WCF
C#, VB.NET,ADO.NET, Entity Framework Core and EF 6.0
SQL Server (T-SQL) ,Oracle (PL/SQL)
TFS, GIT, SVN

EXPERTISE
EXPERTISE
L2, L2.5 Application Support
Incident Management
Problem Management 
Change Management
Release Management
External Customer Support
SOC2 Audit 
Helpdesk 
CONTACT
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